FAQS
Are the products you stock suitable for vegans?
Yes, everything available from the Bliss Remedies online store is vegan and cruelty free, as well as being natural, eco friendly and sustainable. We are passionate about protecting the planet and it's inhabitants, and that extends to our choice in suppliers.
How long will it take for my order to arrive?
All orders are mindfully wrapped in sustainable packaging that is recyclable before being posted within 3 working days. All orders are currently sent via Royal Mail 2nd Class which has a target delivery of 2 - 3 working days. Occasionally delays do occur, so we recommend giving your orders a week to arrive after you receive a dispatch email. If your order hasn't arrived by then, then please do reach out to us via social media direct message or email blissremedies@hotmail.com. We are hoping to expand our delivery options in the future!
Where do you ship to?
We currently only post within the UK, but we are lookind to extend this to the rest of Europe and beyond in the future as well as offering more delivery options to suit your needs. Keep your eye on our social media channels or sign up to our mailing list for updates.
What payments options do you accept?
Paypal and card payments are currently available at checkout. Card transactions are currently facilitated by Square - this may change in the future as we begin to service more countries.
Something has arrived damaged - what do I do?
If any items are faulty or damaged please email us at blissremedies@hotmail.com with your order number and photos of the items in question.
Do you accept returns?
You can cancel and return an online order within 14 days of receipt. Please email blissremedies@hotmail.com with your order number, items to return and reason for return. In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed skin products or earrings. We reserve the right to refuse a return on items deemed not to be resalable. Please note that the shipping fee must be covered by the customer, unless the original products are defective. If any items are faulty or damaged please email us with your order number and photos of the items in question. See our full Returns and Refund Policy, linke in the footer, for more information.